Terms of Service and Conditions of Sale
Last updated: 08 August 2026
These Terms of Service and Conditions of Sale (the “Terms”) govern the provision of performance coaching and consulting services by:
Giau Joseph Nguyen
Sole trader (French micro-entrepreneur)
Business registration number: 842 726 960 00011
49 boulevard Auguste Mariette
62200 Boulogne-sur-Mer
France
Email: giau-nguyen@nguyen-mindset.com
Hereinafter referred to as the “Service Provider.”
These Terms apply to both individual clients and organizations unless otherwise stated.
By purchasing, accepting, or entering into an agreement for the provision of services, the client acknowledges having read and accepted the applicable Terms.
1. Services
The Service Provider provides performance coaching, consulting, and related services, primarily in the field of esports and high performance.
Services may be provided to:
- individual players and professionals;
- esports organizations, teams, companies, and other professional entities.
The exact nature, scope, duration, price, and conditions of the services may vary depending on the type of client and the agreed engagement.
2. Individual Coaching
2.1 Coaching Format
Unless otherwise agreed in writing, individual coaching is provided as a package of (4) sessions.
Each coaching session lasts approximately one hour.
The standard coaching schedule is one session per week.
This schedule is designed to provide sufficient time between sessions for the client to implement the actions, recommendations, exercises, or changes discussed during coaching, while maintaining a demanding pace of progress.
The weekly rhythm is also an intentional part of the coaching process. It is designed to help the client gradually adapt to the faster pace of learning, implementation, and improvement expected at the professional level in esports, where players are typically required to identify issues, make adjustments, and implement solutions much faster than at the amateur level.
The objective is to develop the client’s ability to sustain a sufficiently high rate of progress to maximize their chances of succeeding in a professional esports environment.
A different schedule may be agreed between the Service Provider and the client where appropriate.
2.2 Payment
Unless otherwise agreed in writing, individual coaching must be paid in full before the beginning of the coaching engagement.
The applicable price is communicated to the client before payment and before the conclusion of the agreement.
Payment may be made using the payment methods communicated by the Service Provider.
Payment does not affect any statutory right of withdrawal available to the client under applicable consumer protection law.
2.3 Satisfaction Guarantee
In addition to any statutory rights available under applicable law, individual coaching clients benefit from a separate contractual Satisfaction Guarantee.
The purpose of this guarantee is to allow the client to experience the coaching process through the first two sessions before making a final decision about continuing the engagement.
The client may therefore complete the first two coaching sessions and assess whether the coaching is appropriate for them.
If, after completing the second session, the client is not satisfied with the coaching, they may request a full refund of the amount paid for the coaching package.
To benefit from this Satisfaction Guarantee, the refund request must be made after completion of the second session and before participating in any subsequent coaching session.
If the client chooses to continue the coaching engagement after completing the second session, the client will be considered to have accepted the continuation of the service and the contractual Satisfaction Guarantee will end.
The Satisfaction Guarantee is linked to the completion of the second session rather than to a fixed number of days. Therefore, where a session is legitimately rescheduled, the contractual guarantee does not automatically expire merely because additional time has passed.
This Satisfaction Guarantee is voluntarily provided by the Service Provider. It is separate from and additional to the statutory right of withdrawal described in Section 4.
The Satisfaction Guarantee does not replace, restrict, shorten, or otherwise affect any mandatory consumer rights provided by applicable law.
2.4 Rescheduling Sessions
Individual coaching sessions may be rescheduled.
The client should inform the Service Provider as soon as reasonably possible if they are unable to attend a scheduled session.
The Service Provider will make reasonable efforts to find another suitable date.
Repeated cancellations, missed sessions, or unreasonable delays in completing the coaching package may be addressed directly with the client and may result in a revised coaching schedule.
Unless otherwise agreed, rescheduling a session does not entitle the client to a refund.
2.5 Client Participation
Coaching requires active participation from the client.
The client remains responsible for:
- attending scheduled sessions;
- implementing agreed actions where appropriate;
- providing accurate and relevant information;
- communicating difficulties or obstacles affecting implementation;
- making their own decisions based on the information and coaching provided.
The Service Provider cannot guarantee results where recommendations, exercises, actions, or agreed processes are not implemented by the client.
3. Services for Organizations
3.1 Customized Services
Services provided to organizations are customized according to the organization’s situation, objectives, needs, team structure, constraints, and the scope of the engagement.
There is no standard package, fixed scope, or standard price applicable to all organizations.
Services may include, among other things:
- individual work with players or staff;
- team performance work;
- performance assessment;
- identification and resolution of performance barriers;
- development of processes and performance systems;
- staff support or training;
- consulting;
- reporting;
- documentation;
- performance monitoring;
- other services agreed between the parties.
3.2 Proposals and Pricing
The Service Provider determines an initial price based on the expected scope, complexity, duration, responsibilities, resources, and objectives of the proposed engagement.
This price may then be discussed or negotiated with the organization before an agreement is concluded.
No engagement begins until the parties have agreed on the essential commercial conditions.
Where a separate proposal, quotation, statement of work, contract, or other written agreement is entered into with an organization, the specific terms of that agreement will apply to the relevant engagement.
In the event of a conflict between these Terms and a specific written agreement entered into with an organization, the specific written agreement will prevail for the matters it expressly covers.
3.3 Payment Terms for Organizations
Payment schedules and conditions for organizations are determined individually for each engagement.
They may include, depending on the agreement, advance payment, installments, milestone-based payments, recurring payments, or other arrangements agreed between the parties.
The applicable payment conditions will be communicated and agreed upon before the relevant engagement begins.
The Satisfaction Guarantee applicable to individual coaching clients does not apply to organizations unless expressly agreed in writing.
4. Statutory Right of Withdrawal for Consumers
4.1 14-Day Withdrawal Period
Where the client qualifies as a consumer and the agreement is concluded at a distance, the client may benefit from a statutory 14-day right of withdrawal in accordance with applicable French and European consumer protection law.
For a service contract, the withdrawal period generally begins on the date the contract is concluded, and not on the date of the first coaching session.
The client may exercise this statutory right without having to provide a reason, subject to the conditions and exceptions established by applicable law.
This statutory right is entirely separate from the Satisfaction Guarantee provided under Section 2.3.
4.2 Starting Coaching During the Withdrawal Period
A client may wish to begin coaching before the statutory 14-day withdrawal period has expired.
Where required by applicable law, the Service Provider will obtain the client’s express request to begin providing the service before the end of the withdrawal period.
If the client subsequently exercises their statutory right of withdrawal after the provision of services has begun but before the service has been fully performed, the client may be required to pay an amount proportionate to the services already provided, to the extent permitted by applicable law.
Where the service has been fully performed before the end of the withdrawal period following the client’s prior express request and acknowledgement, the statutory right of withdrawal may cease where the conditions established by applicable law are satisfied.
Nothing in this section affects any mandatory consumer protection rights.
4.3 Relationship With the Satisfaction Guarantee
The statutory right of withdrawal and the contractual Satisfaction Guarantee are two separate protections.
The statutory withdrawal period is determined by applicable law and generally runs for 14 days from the conclusion of the contract.
The Satisfaction Guarantee, however, remains available until the client has completed their second coaching session and decided whether to continue.
As a result, the Satisfaction Guarantee may remain available even after the statutory 14-day withdrawal period has expired.
For example, if the second coaching session takes place after the statutory withdrawal period has ended, the client may still request a full refund under the Satisfaction Guarantee after completing that second session, provided that they meet the conditions set out in Section 2.3.
The existence or expiration of one protection does not, by itself, eliminate any rights the client may have under the other.
5. Nature of Performance Coaching
The services provided are performance coaching and consulting services.
They are not medical, psychiatric, psychological, psychotherapeutic, legal, or financial services.
The Service Provider does not diagnose or treat medical or mental health conditions.
Where a situation requires assistance from a regulated healthcare or other qualified professional, the client is responsible for seeking appropriate professional assistance.
6. No Guarantee of Performance Outcomes
The Service Provider aims to identify obstacles to performance, provide appropriate methods and recommendations, and help clients improve their processes, behaviors, environment, and ability to perform.
However, no specific result can be guaranteed.
In particular, the Service Provider does not guarantee:
- becoming a professional esports player;
- joining a particular team or organization;
- winning matches, tournaments, or championships;
- achieving a particular ranking;
- obtaining a professional contract;
- improving performance within a specific period;
- achieving a particular financial or career outcome;
- any specific competitive result.
Performance depends on numerous factors, many of which are outside the Service Provider’s control.
Past results, testimonials, case studies, examples, or results achieved by previous clients do not constitute a promise or guarantee of future results.
7. Confidentiality
Information shared during individual one-on-one coaching sessions is treated as confidential.
The Service Provider will not intentionally disclose confidential information shared by an individual client to third parties without the client’s consent, except where disclosure is required by law or where necessary to protect legitimate interests in circumstances permitted by applicable law.
For engagements involving organizations, the scope of confidentiality and the information that may be shared between players, staff, management, and the Service Provider may be defined separately as part of the engagement.
Where individual sessions are conducted with players or staff members as part of an organizational engagement, the confidentiality framework applicable to those sessions will be communicated to the relevant participants.
8. Recording of Sessions
Individual one-on-one coaching sessions will not be recorded without the client’s knowledge and agreement.
Team sessions or organizational sessions may be recorded for quality assurance, review, documentation, or professional purposes.
Whenever a session is recorded, participants will be informed in advance.
Any additional use of recordings, particularly for public communication, marketing, educational content, or publication, may require separate authorization where required by applicable law.
9. Intellectual Property
Any frameworks, methods, documents, exercises, tools, diagrams, processes, training materials, presentations, reports, templates, or other original materials provided by the Service Provider remain the intellectual property of the Service Provider unless otherwise expressly agreed in writing.
Clients may use materials provided to them for their own personal or internal professional purposes.
Unless expressly authorized in writing, clients may not:
- sell or commercially redistribute the materials;
- reproduce them for external distribution;
- publish them publicly;
- present the Service Provider’s original frameworks or materials as their own;
- create commercial training products substantially reproducing the materials;
- grant third parties access to materials provided exclusively as part of a paid engagement.
Organizations may internally share materials with relevant members of their team where reasonably necessary for the purposes of the engagement, unless otherwise specified.
10. Client Responsibility
The client remains solely responsible for their decisions, actions, training, career choices, competitive activities, business decisions, and implementation of the information provided during the engagement.
Coaching is intended to support decision-making and performance development. It does not transfer responsibility for decisions or outcomes from the client to the Service Provider.
11. Limitation of Liability
The Service Provider shall only be liable for losses or damages to the extent required by applicable law.
To the fullest extent permitted by law, the Service Provider shall not be responsible for indirect losses, loss of opportunity, competitive results, loss of ranking, loss of contracts, loss of earnings, or other outcomes resulting from decisions made by the client or from circumstances outside the Service Provider’s reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
12. Force Majeure
Neither party shall be held responsible for a failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control and qualifies as force majeure under applicable law.
Where possible, affected sessions or services will be rescheduled or alternative arrangements will be discussed between the parties.
13. Termination of an Engagement
The Service Provider reserves the right to terminate or suspend an engagement where continuation becomes reasonably impossible or inappropriate, including in cases of abusive behavior, harassment, threats, serious misconduct, repeated failure to attend sessions, fraudulent conduct, or material breach of the agreed conditions.
Where an engagement is terminated, any financial consequences will be determined according to the circumstances, the services already provided, any specific agreement between the parties, and applicable law.
Nothing in this section affects mandatory consumer rights or the Satisfaction Guarantee where its conditions remain applicable.
14. Personal Data
Personal data processed in connection with inquiries, payments, coaching engagements, or the use of the Website is handled in accordance with the applicable Privacy Policy and data protection law.
Clients are invited to consult the Privacy Policy available on the Website for further information.
15. Changes to These Terms
The Service Provider may update these Terms from time to time.
The Terms applicable to a particular purchase or engagement are those communicated or made available to the client when the relevant agreement is concluded, unless subsequent changes are expressly accepted by both parties or are required by law.
16. Governing Law
These Terms and the contractual relationship between the Service Provider and the client are governed by French law.
Where the client is a consumer, nothing in these Terms deprives the client of any mandatory protections granted by applicable consumer protection law.
Any dispute shall be handled by the competent courts determined in accordance with applicable law.
17. Contact
For any questions concerning these Terms, the services, payments, withdrawal rights, refund requests, or an existing engagement, please contact:
Giau Joseph Nguyen
49 boulevard Auguste Mariette
62200 Boulogne-sur-Mer
France
Email: giau-nguyen@nguyen-mindset.com